You won't see your ASOS Sample Sale orders on your ASOS.com account.

To view your ASOS Sample Sale orders, you will need to create a new account just for ASOS Sample Sale.

Yes! ASOS Sample Sale is part of ASOS.com. It's our way of giving you the last chance to buy fashion you love, at prices that don't break the bank.

Simply fill your basket with your faves, and once you've checked out, you'll receive your ASOS Sample Sale order within 7 working days. Keep an eye out for a message from our carrier partners. They'll send you your tracking number when your parcel is on its way.

Got more questions? We've got you covered. You can find answers to everything you need to know about ASOS Sample Sale and how to get in touch with Customer Care in our help pages.

We only sell ASOS Sample Sale items directly to consumers. We don't offer commercial resale of wholesale opportunities.

ASOS Sample Sale gives you the last chance to buy your ASOS favourites. This means we won't be getting any more stock. Once it's gone, it's gone.

Your ASOS boxes and bags may have symbols that indicate how you can dispose of packaging as part of ASOS' environmental commitment.

You can view our handy guide in the image below to better understand these symbols.

You won't be able to reserve an item while you shop. Adding something to your basket doesn't reserve the item, and if it disappears from your basket, it means someone's purchased it and we no longer have it in stock.

Here are some care instructions to help you keep your items in great condition:

Some do's:

• Always read the care label and washing instructions before washing your clothes.
• Sort your laundry into groups with similar wash care instructions, such as whites, darks, and colors.
• The washing temperature on the care label indicates the highest permitted temperature. If unsure, opt for a lower temperature.
• Rinse swimwear immediately after use and avoid wringing it.
• Before washing, remember to turn garments inside out.

Some don'ts:

• Avoid using too much detergent when washing your clothes.
• Don't use fabric detergents that contain bleach.
• Unless indicated on the care label, avoid tumble drying your garments.
• Don't iron prints, trims, or embellishments directly.
• Don't leave garments with white and contrast colored panels soaking for extended periods.
• Garments with metal trims shouldn't be soaked.

Shoe care tips:

• Suede and nubuck should be treated with a protector before wearing.
• To keep the suede looking new, use a suede brush.
• Stuff wet shoes with newspaper and let them dry naturally, away from direct heat. This will prevent the outer materials from drying out and cracking.
• Canvas and trainers shouldn't go in the washer unless otherwise stated.
• Let them dry, then brush or wipe off the dirt if they get dirty.
• For heeled shoes, check the top pieces (heel tips) regularly and replace them when they start to wear down to avoid slipping or causing further damage.

By following these simple guidelines, you can help maintain the quality and longevity of your items.

We make every effort to give as much information as possible about all of our products, including detailed descriptions and photos. We won't be able to provide any additional info.

To help you find the perfect fit - the first time - we have size guides available. ASOS sizes are designed to fit the following body measurements:

HOW TO MEASURE

Clothing
To choose the correct size for you, measure your body as follows:

• Bust — Measure around the fullest part.
• Waist — Measure around natural waistline.
• Hips — Feet together, measure around the fullest part.
• Inside Leg — Measure from top of the inside leg at crotch to ankle bone.

Footwear
To measure your feet stand on a level floor with the back of your heels against a straight edge or wall.

Measure your foot length by placing a ruler flat on the floor straight alongside the inside of your foot from your heel to your toes.

Place an object with a flat edge straight across your toes with the edge touching the tip of your longest toe. Take the measurement (in millimeters) from the ruler where the flat edge crosses (see image above). This is your foot length measurement.

You may find one foot is longer than the other, this is quite normal, please use the larger size when making your shoe size selection. If your foot measurement is halfway between sizes, select the larger size.

To help you find the perfect fit - the first time - we have size guides available. ASOS sizes are designed to fit the following body measurements:

HOW TO MEASURE

Clothing
To choose the correct size for you, measure your body as follows:

• Neck — Measure around neck base where shirt fits.
• Chest — Measure around fullest part with arms lowered for the most accurate measurement. Make sure the tape is flat across the back.
• Waist — Measure around the narrowest point on the waistline.
• Hips — Feet together, measure around the fullest part.
• Inside Leg — Measure from highest point at crotch to ankle bone.

Footwear
To measure your feet stand on a level floor with the back of your heels against a straight edge or wall.

Measure your foot length by placing a ruler flat on the floor straight alongside the inside of your foot from your heel to your toes.

Place an object with a flat edge straight across your toes with the edge touching the tip of your longest toe. Take the measurement (in millimeters) from the ruler where the flat edge crosses (see image above). This is your foot length measurement.

You may find one foot is longer than the other, this is quite normal, please use the larger size when making your shoe size selection. If your foot measurement is halfway between sizes, select the larger size.

We've got you covered! We accept the following payment methods: credit/debit cards, Apple Pay, and Google Pay. We don't offer Buy Now Pay Later options or PayPal right now.

If you are paying with Apple Pay or Google Pay, the order will default to the address registered to your payment card. Please make sure you update your payment account before ordering or change the delivery address at checkout. We won't be able to change the address for an order once it's been placed.

What do I do if my payment was declined?
If your payment has been declined, it means that the payment processing system was unable to successfully process your payment. It could be for a number of reasons, including lack of funds, incorrect information, or an expired credit card. If you believe that the payment should have gone through, please contact your card issuer for more information.

You will have to place a new order if your payment has been declined - we can't reinstate an order for you.

Sample sale items are already discounted, no additional discounts can be applied.

ASOS promo codes can only be used for purchases made on ASOS.com.

ASOS Gift Vouchers can only be used on orders placed via ASOS.com - you won't be able to apply them to ASOS Sample Sale orders.

ASOS Premier can only be used on orders placed via ASOS.com - you won't be able to apply it to ASOS Sample Sale orders.

Your student discount can only be used on orders placed via ASOS.com - you won't be able to apply it to ASOS Sample Sale orders.

ASOS Sample Sale is currently available within France, Italy, and Spain.

We also have a dedicated ASOS Sample Sale website for deliveries within the UK - check it out here.

Using the recipient's address as the delivery address is a great way to send something as a gift. We don't include paperwork, so the price will remain a secret.

We don't offer gift wrapping, so your gift will arrive like any other ASOS order - it might be a good idea to let the lucky recipient know they can expect a parcel!

We're sorry if we sent you the wrong item!

If one of the items you received isn't what you ordered, please send it back to us as soon as you can.

Please follow this link to create a returns label through ReBound - make sure to select 'Incorrect' when choosing a reason for your return.

Don't forget to print your return form and include it in your parcel, and keep hold of your proof of postage in case we need to look at it later.

When you're returning an incorrect item, we won't charge a returns fee if the item is confirmed to be incorrect.

Please note: we don't offer replacements, so all processed incorrect items will be refunded.

We're sorry if you've received a faulty item!

We'll be happy to sort this out for you - please send the faulty item back to us as soon as you can.

Just follow this link to create a returns label through ReBound - make sure to select 'Faulty' when choosing a reason for your return.

Don't forget to print your return form and include it in your parcel, and keep hold of your proof of postage in case we need to look at it later.

Returns are inspected when they arrive back to us, and items with signs of wear and tear rather than a fault may not be refunded.

When you're returning a faulty item, we won't charge a returns fee.

Please note: we don't offer replacements, so all confirmed faulty items will be refunded.

Our Help Pages are here to answer your questions. If you've been unable to find what you're looking for, or you'd like to make a complaint, you can get in touch via the contact form and we will help you straight away.

We're sorry there's an item missing from your order.

It may have been out of stock - it's worth checking your emails (including junk/spam folder) to see if we've sent you an email about this.

If you haven't had an email regarding this and the missing item is listed in your shipping confirmation email, please contact us via the contact form within 30 days of your order being delivered and we'll do our best to help you.

Please note: This care and repair service is available to French customers only.

ASOS has partnered with Save Your Wardrobe to make it easier to care for your favourite items. If your clothes, shoes or accessories need a little extra care due to general wear and tear, you can request a repair, alteration or cleaning service, including: 

• Repairs – holes, tears, broken zips, worn soles or broken heels 
• Alterations – shortening hems or adjusting fit 
• Cleaning – removing stains, odours and general dirt 

How do I request a care and repair service? 

If your item needs care or repair, you can submit a request using our 'Repair an item' form here. 

When completing the form, you’ll be asked to provide your name and email address, select the type of item you need help with, and what type of repair is required. 

What happens after I submit my request? 

Once you’ve submitted your request, it will be shared with our repair partner, Save Your Wardrobe. They’ll contact you directly by email to discuss the available repair options, pricing, and next steps – keep an eye on your inbox. 

Please note that using the care and repair service is optional, and any repair, alteration or cleaning service you choose will need to be paid for by you. If you decide to book a care and repair service, the item will no longer be eligible for return.  

What if my item arrived damaged or has developed a manufacturing fault? 

Save Your Wardrobe is only for general wear and tear. If there’s an issue with your item within 28 days of purchase - follow this link for more info. 

Need help? 

If you have any questions about your care or repaired item, please get in touch with the Save Your Wardrobe Customer Service team here – they’ll be happy to help. 

All returned items are subject to our Returns Policy - you can find it here.

If you'd like to know how to place a return, check out this page.

We don't offer exchanges on ASOS Sample Sale items.

If you'd like the item you ordered in a different size or colour and it's available, you'll need to place a new order for that item as usual.

We don't usually refund delivery charges when you return something. Delivery charges may only be refunded in exceptional circumstances, for example, if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations. Read more about the Consumer Contract Regulations 2011/83/EC (Consumer Rights Directive) here.

Want to return an item?
Simply follow the instructions below to create a returns label for any unworn items and send them back to us. You must create a return and request a refund for your item within 14 days of it being delivered to you. You'll need to return the item to us within a further 14 days. All returns are subject to our Returns Policy.

There's a charge of €5.50 for every returned parcel, which will be deducted from your total refund.

You don't have to use your ASOS packaging to send something back to us - as long as the items are packed securely, we'll be able to process your return as soon as it reaches the warehouse.

It can take up to 15 days for your order to reach the warehouse and be processed. After your refund is processed, it takes up to 10 working days for the funds to reach your payment account (this depends on your bank or card issuer).

The returns steps set out on this page are in addition to your 14 day statutory right to withdraw from an ASOS Sample Sale order under the EU Consumer Rights Directive 2011/83/EC. For more information on how to withdraw within this timeframe, please visit the Help Page here and view the article called ‘How can I change, amend, cancel or withdraw my order?’. 

Follow these steps to create a return:

1. Click the ReBound link to create a returns label.
2. Add your order details (you'll find this on your original order confirmation).
3. Add the details of the item you're returning, making sure you add a new line for each item.
4. Click Next.
5. Select your nearest drop off location.
6. Download and print the returns form to add to your item(s), and attach the returns label to the outside of the parcel.
7. Drop the parcel off at your chosen location, and leave the rest to us.

Be sure to keep your proof of postage in case we need to review it at a later date.

Please note: you can't return your ASOS Sample Sale items with your regular ASOS orders - combining these may mean we won't be able to process your return.

Can't print your paperwork straight away?
Don't worry, we'll also email you a copy of your return confirmation to print later. If you don't have access to a printer, you'll need to ask a friend or family member for help, or pop along to your local library to print this.

Returning items from different ASOS Sample Sale orders?
Please don't combine returns from different ASOS Sample Sale orders into one parcel. If you need to send back items from different orders, you'll need to register each return online separately. This helps us know which items we'll be receiving and helps us refund you quickly. Each returns label is unique, so make sure you attach the correct label to the parcel.

Refunds are usually processed to the payment method used to place the order.

If the account linked to your card is still active, we'll be able to process your refund as usual, even if your card has been lost, stolen, or cancelled.

We can't process refunds to alternative payment methods.

We're sorry if we've made a mistake with your refund!

Please note:

• All returns are subject to a returns charge of €5.50 per returned parcel - this would have been taken out of your refund.
• Delivery fees are usually unrefundable, unless your order was cancelled under Consumer Contract Regulations 2011/83/EC (Consumer Rights Directive), or the item you returned was confirmed as faulty or incorrect.

If you're sure the refunded amount doesn't look right, please get in touch with us here - make sure to include your order details and as much info as you can.

All returned items will be inspected upon arrival. Once your return is processed, we'll send you an email to let you know.

All returns are subject to a returns charge of €5.50 - this will be taken out of your refund.

Refunds will be automatically issued to the payment method you used to place your original order. This typically takes 10 working days, depending on your bank or payment provider.

If it's been over 15 days since you've sent your items back and you've not heard from us, please get in touch with us - we'll be happy to help!